Política de reembolso
Return & Refund Policy
Last updated: May 3, 2026
Thank you for shopping with Northstar Global Holdings LLC. We want you to be completely satisfied with your purchase. Please read our return policy carefully.
Return Window We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Request a Return To initiate a return, please contact us at our store with your order number and reason for return. We will review your request and provide further instructions.
Return Shipping Customers are responsible for paying their own return shipping costs. Return shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items The following items cannot be returned:
- Items returned after the 14-day window
- Items that are used, damaged, or not in original condition
- Gift cards
Exchanges If you received a defective or damaged item, please contact us immediately so we can resolve the issue.
Contact Us For any return-related questions, please reach out to us through our store's contact page.